In the Moments That Matter Most, You Are Not Alone

Your Local Home Health & Hospice Agency in Carlsbad, NM

TLC Home Health & Hospice is a locally operated, Medicare-certified, CHAP-accredited agency caring for families across Southeast New Mexico since 2008. From home health and hospice to infusion, personal care, and medically fragile care, we bring heartfelt compassion into the home. We consider it both a privilege and an honor to welcome each new patient into our TLC family.

Local Care, Built on Compassion Since 2008

The Story of Our Home Health Agency

TLC began in 2008 with a simple goal: to bring exceptional, family-focused care to medically complex patients in the place they’re most comfortable, at home. Over the years, we’ve grown to offer home health, hospice, infusion therapy, personal care, and care for medically fragile children and adults, so families can turn to one team they already know and trust as their needs change.

Our mission is to provide exceptional, cost-effective, family-focused care for the medically complex patient. We meet each patient’s medical needs in the nurturing environment of home, work to minimize the impact of their condition on the family, and respect the family’s role in their loved one’s care. As a local team, we understand what rural families face in getting quality care, and we bring high-quality, accredited healthcare to your door.

Better Care Starts With Great Leadership

Meet the TLC Leaders Behind Your Care

Behind every TLC visit is a team of dedicated professionals who live and work in the communities we serve. Get to know the leaders who guide our care and stand behind every family we serve.

Terry Bratcher, RN

Founder & Owner

Terry Bratcher, RN, founded TLC Home Health Care in 2008 after years of experience in nursing and home health leadership. Born and raised in Eddy County, she envisioned an agency that puts patients first. Today, Terry continues to lead TLC Home Health Care & Hospice with the same commitment to compassionate, quality care and treating every patient like family.

Shay Chapman

Administrator & Director of Nursing

Shay Chapman, RN, has been part of TLC Home Health Care since 2016, bringing previous experience in emergency room nursing. As Administrator and Director of Nursing, she oversees patient care and supports the nursing team. Shay is passionate about providing compassionate, personalized care that allows patients to feel comfortable, respected, and supported in their own homes.

Tonya Galindo

Chief Financial Officer & Medical Biller

Tonya Galindo has been part of TLC Home Health Care for 18 years, supporting the family-founded company since its beginning. As Chief Financial Officer and Medical Biller, she contributes to the financial and administrative operations of the organization. Tonya values the family-centered foundation of TLC and takes pride in being part of its continued growth and success.

Tammy Clifton

Occupational Therapist

Tammy Clifton is an Occupational Therapist with more than 20 years of experience in rehabilitation and home health care. She holds a master’s degree in Occupational Therapy and specialized certifications in lymphedema treatment, Kinesio Taping, and LSVT BIG. Tammy takes a holistic approach to therapy, helping patients improve independence, regain function, and achieve their personal goals.

Brandie Raymer

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Bio

Our Core Values, Guided by Purpose

We’re On a Mission to Provide Compassionate, Quality Care at Home

Our values shape every visit and every decision. They reflect our commitment to patients, families, our employees, and the communities we serve, and they help us provide compassionate, high-quality care that respects individual choice, strengthens families, and promotes independence.

Compassion, Respect & Dignity

We treat every patient and family with kindness, empathy, and respect. We honor each person's beliefs, privacy, and right to make informed choices about their care.

Quality, Integrity & Accountability

We hold ourselves to the highest professional standards, act ethically and honestly, and follow through on our commitments to patients, families, coworkers, and community.

Family-Centered Care & Independence

Patients and families are partners in the plan of care. We provide the education and support to help patients reach their highest level of health, function, and independence at home.

Collaboration, Growth & Community

Excellent care takes teamwork among patients, families, physicians, and our staff. We invest in our people's growth and work to improve access to quality healthcare across our region.

Home Care From The Heart

Where We Serve

Home Health & Hospice Serving Carlsbad and Southeast New Mexico

TLC is proud to serve families throughout Southeast New Mexico, bringing skilled, compassionate care to the people we call neighbors. We serve these communities:

Frequently Asked Questions

Ask Us Anything About Home Health, Hospice, and Home Care

It’s normal to have questions when you’re choosing care for someone you love. Here are some of the most common ones we hear.

What's the difference between home health, hospice, and personal care?

Home health is skilled nursing and therapy ordered by a physician to help you recover from an illness, injury, or surgery. Hospice is comfort-focused care for people with a life-limiting illness, with support for the whole family. Personal care is non-medical help with daily activities like bathing and dressing. TLC offers all three and can help you figure out which fits.

Who qualifies for home health care?

Generally, you need a physician’s order, a need for skilled nursing or therapy, and difficulty leaving home without help. Medicare has specific requirements, and our team will review your situation and verify your benefits.

Do I need a doctor's referral?

Home health and hospice require a physician’s order or certification, and we’re happy to work with your doctor to get that started. Private-pay personal care can be arranged directly with us.

When is it time to consider hospice?

Hospice is for patients whose physician certifies a prognosis of six months or less if their illness follows its expected course. Families can call us any time with questions, even if you’re not sure yet, and patients can leave hospice if their situation changes.

Does Medicare cover hospice?

Yes. Medicare covers hospice care, and TLC is a Medicare-certified hospice provider. Coverage typically includes the hospice care team, medications related to the illness, and medical equipment. We’ll explain what’s covered for your family.

What insurance and payment options do you accept?

We work with Medicare, New Mexico Medicaid, Veterans Affairs, participating commercial plans, and private pay. We verify your benefits and authorization requirements before services begin. Private-pay personal care starts at $32 per hour.

What areas do you serve, and how can I reach you?

We serve Carlsbad, Hobbs, Artesia, Roswell, and Loving. Our office is open Monday through Thursday 8–5 and Friday 8–12 Mountain Time, and our 24-hour on-call team is here after hours.

Is TLC accredited and licensed?

Yes. TLC is CHAP-accredited in home health, hospice, and infusion therapy, and is a Medicare-certified home health agency and hospice provider. We’re also licensed by the State of New Mexico.

Talk to a Caring Home Health Agency

Start Your Road to Recovery and Care With TLC Today

Whether you’re planning a hospital discharge, caring for aging parents, or exploring hospice, our local team is ready to help. Call or send us a request, and we’ll answer your questions and guide you through every step.